Since I first wrote this page at least one more retailer, Simply Energy, has
been set up, others may have left.
If you are environmentally responsible, want to consume only 'green' electricity, and want to generate and sell-back green power to the grid, who do you deal with? After I had trouble working out who provides what services I wrote this page to pass on what I learned to others.
Be warned that many people who have 'gone solar' have had problems with their electricity supply retailer. There was an article about one person's experiences in ReNew (the journal of the Alternative Technology Assocaiation) #107, April to June 2009. As Kermit said, "It's not easy being green". You might get some idea of the quality of service by the presence or absence of an email address for each retailer in the table below. If they do not provide an email address, are they interested in your feedback and answering your questions? www.escosa.sa.gov.au/site/ Essential Services Commission of South Australia (ESCOSA) has an Energy Consumer Toolkit at http://www.escosa.sa.gov.au/site/page.cfm?u=194 I am informed that ESCOSA cannot give information on retailers who buy-back solar power. I will be pleased to receive any information from retailers, or anyone else, correcting any errors that I might have made on this page, or providing more useful information.
Consumers who have problems with retailers should first try to sort out the
problem with the retailer, if that achieves nothing, take it up with
the Energy Industry Ombudsman, 1800 665 565.
I have done so.
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Energy RetailersIn alphabetical order | |||||||||||||||||||||||||||||||
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AGL South Australia Pty Limited Website: http://www.agl.com.au Telephone: 131 245 E-mail: customer.service@agl.com.au
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Aurora Energy Pty Ltd Website: http://www.apayg.com.au Telephone: 1300 102 010
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Country Energy Website: http://www.countryenergy.com.au/ Telephone: 132 356 E-mail: info@countryenergy.com.au
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Energex Retail Pty Ltd Website: http://www.energex.com.au/
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Energy Australia Customer Enquiry Line: 138 808 Website: http://www.energy.com.au
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Ergon Energy Pty Ltd
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International Power (Retail) Pty Ltd
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Momentum Energy Pty Ltd Website: http://www.momentumenergy.com.au Telephone: 1300 662 778 Email: info@momentumenergy.com.au
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NRG Flinders Website: http://www.nrgflinders.com.au
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Origin Website: http://www.originenergy.com.au/ Gas and Electricity Sales Phone: 13 24 63 LP Gas Enquiries Phone: 13 24 62 Customer Service Phone: 13 24 61 Origin Shop: 13 14 27 Appliance service, repair & installation: 13 27 74 Email: enquiry@originenergy.com.au
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Powerdirect Pty Ltd Customer Enquiry Line: 1300 307 966 Website: http://www.powerdirect.com.au Email: info@powerdirect.com.au
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Red Energy Pty Ltd (electricity only) Telephone: 131806 Website: http://www.redenergy.com.au Email: enquiries@redenergy.com.au
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South Australia Electricity Pty Ltd 1300 360 294 http://www.southaustraliaelectricity.com.au/
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TRUenergy Website: http://www.truenergy.com.au Telephone: 133 466
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FootnotesPrice Responsive Load?The price the consumer pays depends on the balance between supply and demand at the moment. See Sustainable Electricity. Not available in Australia yet, so far as I know.
Off-peak, 'J' tarrif?
All options clear and easy to compare? |